Free Shipping On All Orders

Legal

Terms and Conditions:

Here at Agnes and Vera our aim is to treat all of our customers in the manner in which we would wish to be treated ourselves. 

However the law requires full Terms and Conditions to be available, as is only right and proper. Therefore the full Terms and Conditions are provided in the drop down link under 'Legal' and then in to 'Terms and Conditions'.


Delivery Policy:

Agnes and Vera will deliver the goods ordered to the 'delivery address' unless otherwise advised.
Agnes and Vera aim to deliver within 2 to 5 working days, although we are unable to guarantee this.
The goods are delivered using the Royal Mail. Agnes and Vera does not despatch on Saturdays and Sundays. If the goods are out of stock, Agnes and Vera will notify the customer by email with an expected delivery date or giving the option to cancel the order.


Returns
If the goods are faulty please notify Agnes and Vera as soon as practicable after the fault is discovered.
Where the customer has notified Agnes and Vera of a problem, either in writing at Agnes and Vera, 15 Market Cross, Sturminster Newton, Dorset, DT10 1AS or by email at info@agnesandvera.co.uk within 7 working days of the date of delivery, Agnes and Vera will replace or refund the customer for the defective product upon receipt of the product.  


Cancellation
The customer may cancel the agreement with Agnes and Vera at any time upto the end of the 7th working day after having received the goods. No reasons need be given nor will there be any penalties to pay.
Agnes and Vera will need to be notified at Agnes and Vera, 15 Market Cross, Sturminster Newton, Dorset, DT10 1AS or by email to info@agnesandvera.co.uk.
The customer must send the goods back to Agnes and Vera's postal address at their expense.
Any sum debited from the customers credit or debit card will be recredited as soon as possible, PROVIDED that the goods are received by Agnes and Vera in the condition that they where delivered to the customer.
For the small print relating to all of this please click the 'Returns' link located under the 'Legal' drop down.


Privacy Policy

Agnes and Vera complies with all aspects of the Data Protection Act of 1998.
Agnes and Vera does NOT give ANY of your information to any third party.
We will only use your address details to contact you with regards to your order unless specified.
For all of the small print please look for the link marked 'Privacy Policy' in the 'Legal' drop down.